Annexure B: Complaints Data – Grievance Redressal
Data for the month ending September 2025
Sr. No . | Received from | Pending at the end of last month | Received | Resol ved* | Total Pending# | Pending complaints > 3months | Average Resolution time^ (in days) |
1 | Directly from Investors | 0 | 0 | NA | 0 | 0 | NA |
2 | SEBI (SCORE S) | 0 | 0 | NA | 0 | 0 | NA |
3 | Other Sources (if any) | 0 | 0 | NA | 0 | 0 | NA |
| Grand Total | 0 | 0 | NA | 0 | 0 | NA |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
Sr. No. | Month | Carried forward from the previous month | Received | Resolved* | Pending# |
1 | August 2024 | 0 | 0 | NA | 0 |
2 | September 2024 | 0 | 0 | NA | 0 |
3 | October 2024 | 0 | 0 | NA | 0 |
4 | November 2024 | 0 | 0 | NA | 0 |
5 | December 2024 | 0 | 0 | NA | 0 |
6 | January 2025 | 0 | 0 | NA | 0 |
7 | February 2025 | 0 | 0 | NA | 0 |
8 | March 2025 | 0 | 0 | NA | 0 |
9 | April 2025 | 0 | 0 | NA | 0 |
10 | May 2025 | 0 | 0 | NA | 0 |
11 | June 2025 | 0 | 0 | NA | 0 |
12 | July 2025 | 0 | 0 | NA | 0 |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month
Trend of annual disposal of complaints
SN | Year | Carried forward from previous year | Received | Resolved* | Pending# |
1 | 2022-23 | 0 | 1 | 1 | 0 |
2 | 2023-24 | 0 | 0 | 0 | 0 |
3 | 2024-25 | 0 | 0 | 0 | 0 |
Grand Total | 0 | 1 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
Client queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include a lack of explanation, clarifications, and understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Client Servicing Team at milan.v@chartwizard.ae. Alternatively, the Investor may call on +91-7016432277
- A letter may also be written with their query/complaint and posted at the below-mentioned address:
211- Kalyan Commercial Hub, Near Harinagar Crossroads, Gotri Road, Vadodara (Gujarat) 390007 INDIA
- Clients can write to the research analyst at milan.v@chartwizard.ae if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the research analyst.In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, same can be downloaded from link below:https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
- If not satisfied through resolution through SCORES, the investor/client can initiate dispute resolution through SmartODR for online resolution of disputes vide SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023. The portal can be accessed at https://smartodr.in/login